Please start your four hour hire from the start time of your party. Set up and pack up times fall outside of the 4 hour hire period. If you need to have your party packed up before your 4 hour hire period ends, please let us know in the booking form upon checkout.
Parties located outside of ACT
For non ACT party/event addresses simply check the delivery area in the checkout to add delivery.
(View delivery areas & fees here in our FAQ)
Before you checkout:
- Make sure your event date and time are correct
- For non ACT addresses make sure you have applied the delivery fee for your location
Then just follow the prompts
After you check out:
- We will be in touch to confirm your event details, set up and pack up times
- 3 days before your event we accept and hold the security bond
On the day:
- We will arrive at the event location at the agreed set up time and set up your package ready for you to have a plushful play!
- After your event we will return at the agreed pack up time and pack up the package
After your hire:
- We will inspect the items condition
- 3 days after release back either the full bond or partial bond depending on the items condition
Price includes delivery, set-up and pack-up within the ACT.
Surrounding areas will attract an additional fee.
Prices are exclusive of GST. GST is applied at checkout.
Party Packages are for a standard four (4) hour hire period.
A security bond is required for all our party packages
Item prices are exclusive of GST and are for a standard four (4) hour hire period.
Minimum order value of $200 (GST exclusive)
Soft fall (anti-shock) mats are included.
Free delivery, set-up and pack-up within the ACT.
Delivery to surrounding areas will attract an additional fee.
A refundable security bond is required for all our items.
Contact us via the form below and we'll see what we can do assist.
get in touch
A. Our party package prices include free delivery, set-up and pick-up within the ACT. If you are located outside of the ACT Border, delivery charges apply and will be required to be added upon checkout. Delivery fees (exclusive of GST) outside of Canberra is as follows.
Jerrabomberra and Queanbeyan.
$50
Googong, Bywong, and Sutton.
$80
Bungendore, Lake George, Gundaroo, Carwoola, Royalla, and Murrumbateman
$100
Collector, Yass, Gunning and Currawang.
$180
Colinton and Bredbo.
$200
Goulburn.
$300
A. We deliver to residential addresses, party venues and parks. We require ground level access and gates should be at least 80 cm wide. If your location does not meet these requirements, please contact us to discuss.
If you are planning your party at one of the beautiful parks in the ACT and wish to hire one of our packages, please obtain a permit from Access Canberra to avoid any fines. Please be advised that we do not set up jumping castles at local parks.
Risk assessments and public liability insurance certificates will be provided upon request.
A. We deliver on weekends and public holidays.
A. We are a delivery service and do not offer pick-up.
A. Being parents ourselves, we place a high importance on cleanliness and hygiene. All our play equipment has been thoroughly cleaned between each hire period using an antibacterial, hospital grade wash. We do ask that our play equipment is returned in the same condition as when hired. Please read our terms and conditions as fees may apply if the play equipment is returned in an unacceptable condition.
A. Our play equipment is high quality and durable, so it would be very unusual for our play equipment to break. In the unlikely event that it does, please don’t try and fix the item, just keep the parts together and let us know. We will then assess the damage and its cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire item if damaged parts cannot be replaced. Please DO NOT let children play with or near damaged equipment.
A. Yes, we are insured for $20,000,000.00 Public Liability. A public liability certificate can be provided upon request.
A. We accept payment at time of booking which secures your party package and date.
Three [3] days before your event we accept and hold the security bond.
We accept credit card and PayPal payments including PayPal Pay in 4.
If you wish to pay via bank transfer, please contact us.
Delivery will not take place unless full payment has been made.
A. 50% of the package price is non-refundable and will be retained if cancellation (for any reason) is received. A $25 + GSTadministration fee will also be charged for cancellations made prior to 21 days before the party date.
If you have made a booking for an outdoor set up, you should make every effort to find a suitable indoor arrangement in the case of adverse weather.
If an indoor option is not available then at the agreement of PlushPlay, we will cancel the booking and hold any funds paid as a credit for any future bookings made within two years of your cancellation date.
Cancellations received between 0-21 days before your party date will not be refunded or credited and the full payment of your package price is retained. This does not include the refundable security bond (if paid) which will be released back to you.
All cancellations must be made in writing to plushplaymobile@gmail.com
Cancellation terms apply once booking has been accepted, either verbally or in writing, and take preference over any such terms in client’s standard terms.
A. In the event the state government enforces a state wide lock down or enforces restrictions on gathering numbers of less than 20 people, PlushPlay will give affected clients a credit on all monies paid to be used within 2 years of the intended party date. No refunds will be provided.
A. In the event of rain:
Jumping Castles and Soft Play set ups are not suitable for wet weather conditions, the surface becomes slippery and the chance of slipping and falling becomes greater. Jumping Castles also have an electric blower continually attached to the castle which cannot be left running in the rain. It is for these reasons we don't setup rides/castles in the rain. PlushPlay reserves the right to cancel the booking the night before or the morning of if rain is forecast. As a result, we recommend having an indoor option available to avoid cancelling your hire.
In the event of strong winds:
Jumping Castles can also be a hazard if there are strong winds or unpredicted wind gusts that can lead to the Jumping Castle being airborne, collapsing and trapping patrons. For this reason PlushPlay reserves the right to cancel jumping castle hire before the desired date if it is expected that wind speed will exceed 23km/ph or on the day of hire if the anemometer reading indicates a wind speed above 23km/ph.
A. Yes. If arranged prior to the delivery day, additional hours for our party packages are charged at an additional $50 + GST per hour.
In the event the client wishes to extend the hire period of our party and custom packages on the day of hire, $150 + GST will be charged per hour it is extended. Please contact us for additional hours on custom packages or for individual items.
A. A refundable security bond is required for each hire period. The Bond is calculated at 50% of your package price. Bond for individual items vary.
The Security Bond is taken via authorisation hold on the credit card used at the time of the booking. If there are insufficient funds or if the method used was PayPal, a payment link will be sent to you three (3) days before your party date to be finalised. Delivery will not take place until the Security Bond has been paid.
The Security Bond will be refunded to you once the items are returned to us in the same condition they were hired out (normal wear and tear acceptable) and in a satisfactory state of cleanliness. We require a few days to inspect all equipment. Depending on the bank and method used it may take up to ten (10) business days to receive your Security Bond.
A. Our play equipment is designed for children from eight (8) months to six (6) years of age. Our party packages have the recommended age groups in the description to help you make an informed decision prior to hire. Our play equipment is not recommended for children over the age of six (6).
A. Yes, we have put together a few discounted packages to suit particular age groups and number of kids. We are able to substitute a maximum of one (1) item out of our packages for another of a similar value.
A. Our play equipment is ideal for any event with kids under six (6) years of age including (but not limited to) Corporate events, birthdays, christenings, family fun days, conferences, Christmas parties, fetes/carnivals, childcare facilities, mothers groups, playgroups, RSL clubs, and shops. We offer the perfect solution to kids’ entertainment with a large range of play equipment to suit different tastes and needs. We are also insured.
A. Please be advised that once you have paid for your package, you are bound by our terms and conditions.
Please familiarise yourself with our terms and conditions
Fill in the form below with the details of your kids party or event and we will get in touch with your soon.